The contact center industry is continuously evolving as a result of the rapid changes in the business landscape. Due to increasing customer focus, there is an increased demand for customer support channels and it becomes crucial for businesses to better manage customer touch points across the entire lifecycle. Merak Technology understands your specific expectations and addresses them in a sustainable and comprehensive manner.
An effective customer service group is a game-changer when it comes to customer retention. Therefore, it is essential to have a robust team backed up by a dependable customer support system. The Merak Technology contact center provides highly trained staff with expertise across different business verticals. These include order taking, customer service and support, loyalty and retention, contact center consulting and social media services. We work across industries including fast food chains, telecom, healthcare, insurance, retail and hi-tech.
Below is a list of the call center services we offer:
- Email Response
- Emergency Response
- Help Desk Outsourcing
- IVR Service: Interactive Voice Response Services
- Lead Generation Service
- Live Web Chat
- Order Taking Service
- Up Sell / Cross Sell